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Tuesday, July 2 • 08:30 - 10:00
SESSION I12

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Service Operations

Policies for call-center-based scheduling of sales visits
Yanlu Zhao, Felix Papier

Drivers, Riders and Service Providers- The Impact of the Sharing Economy on Mobility
Saif Benjaafar, Harald Bernhard, Costas Courcoubetis

Silent Abandonment: Operational Impact and Patience Estimation
Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg.



Tuesday July 2, 2019 08:30 - 10:00 PDT
Orchid Ballroom 4204

Attendees (5)