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Tuesday, July 2 • 16:00 - 17:30
SESSION L11

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Service Operations

Democracy on the Line: Polling Place Closures and their Estimated Impact on Wait Times in the 2016 Presidential Election in Georgia
Dawson Kaaua, Gerard Cachon

Surge Price or Subsidy? Information Sharing or Suggestion? A Behavioral Investigation of Workers’ Relocation in On-Demand Platforms
Zhong-Zhong Jiang, Guangwen Kong, Yinghao Zhang

Do Customer Emotions Affect Worker Productivity? An Empirical Study of Emotional Load in Online Customer Contact Centers
Daniel Altman, Galit B. Yom-Tov, Shelly Ashtar, Marcello O. Olivares

Speakers
DK

Dawson Kaaua

GK

Guangwen Kong

GB

Galit B. Yom-Tov


Tuesday July 2, 2019 16:00 - 17:30 PDT
Melati Junior Ballroon 4111
  Session

Attendees (2)